You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). No returns on installed parts. No returns on electrical components.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based, unless the item is considered oversize by the chosen shipping company. The weight of any such item can be found on its detail page. If an item is oversize, it will be noted. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you place an order and choose pickup in store and that you will pay in the store, you must pickup the order within 48 hours or it will be cancelled. If you place an order and choose pickup in store and you pay for the item on the website ahead of time, then the order will be held as long as you like.